The Client Care Representative deals with client questions, concerns, prayer requests, takes orders and processes donations, and interacts with the public, primarily on the phone. As such, it is crucial that you understand the Amazing Discoveries organization, mandate, and products so you can best serve the needs of your customers.
Responsibilities
Requirements
Only shortlisted applicants will be contacted.
Responsibilities
- Establish, develop and maintain positive relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Present, promote and sell products to existing and prospective customers
- Reach out to customers for feedback, and follow-up
- Pray with clients
- Reach out to customer leads through cold calling
- Coordinate sales effort with team members and other departments
- Supply management with reports on customer needs, problems, interests, and potential for new products and services
- Continuously improve through feedback
Requirements
- Proven work experience as a sales representative
- Excellent phone etiquette, ensuring calls are answered in a professional, friendly, and efficient manner
- Thorough familiarity with Amazing Discoveries material
- Excellent knowledge of computers. the Google suite, and MS Office
- Quick learner
- Familiarity with CRM practices along with ability to build productive relationships
- Able to work independently, and go the extra mile to complete work
- A missionary's heart, willing to pray with customers, and be a sympathetic listener
- Excellent selling, communication and negotiation skills
- Prioritizing, time management and organizational skills
- Relationship management skills and openness to feedback
- Qualities Desired: a missionary's heart, attention to detail, ability to work in a team environment and cooperate with co-workers, creative, self-motivated, strong work ethic, excellent time management skills.
Only shortlisted applicants will be contacted.
Apply for the job